1) PARTIES
On one side, Istanbul Walks, an A-class travel agency certified by the Ministry of Culture and Tourism with registration number 4011, operating at Halaskargazi Cad. No: 9/1 HARBİYE/ŞİŞLİ-ISTANBUL (hereinafter referred to as the “Agency”), and on the other side, the tour participant whose name, surname, and other personal information are provided in the “Tour Registration Form,” an integral part of this agreement (hereinafter referred to as the “Participant”), have signed this tour agreement as detailed below:
2) SUBJECT OF THE AGREEMENT
This agreement constitutes a tour registration and package tour sales contract, valid from the signing of the agreement until the conclusion of the service subject to the agreement. It includes the services to be provided and the travel during the tour period. This agreement, comprising the Tour Registration Form, Package Tour Agreement, and the tour program, forms an inseparable whole. It has been mutually prepared and signed by the parties in Şişli.
By signing this agreement, the Participant is deemed to have fully accepted all the terms and conditions of the Agency’s tours and travel services.
3) FEATURES AND PERFORMANCE LOCATION OF THE SERVICE
Under this agreement, the Agency agrees to provide the services described in the tour program, which is an integral and inseparable part of this agreement, and the Participant agrees to fulfill the obligations stated in this agreement and the accompanying program. Specific conditions, special provisions, and commitments listed in the agreement and its annexes are considered inseparable from the main agreement. Any changes to the detailed tour program require prior notification and mutual consent from both parties. The primary features of the service to be provided, including the start and end dates and times of the tour, accommodation details, transportation and transfer connections, meals, guides, and other services, are specified in the signed tour program. The Participant agrees to these terms and conditions in advance.
The Participant acknowledges that this agreement and its annexes constitute a package tour agreement as defined by relevant legislation.
4) GENERAL TERMS
a) A verbal or written application becomes definitive with the payment of the deposit specified in the detailed tour program to the Agency’s designated bank or by other payment methods (e.g., cash, credit card), along with the written or electronic signing, approval, or acceptance of this agreement by the Participant.
b) Participants making reservations on behalf of multiple persons or a group are responsible for communicating the terms of this agreement and the detailed tour program to all group members. The agreement becomes valid once this responsibility is fulfilled.
c) Participants not directly signing the agreement but participating in the tour are deemed to have accepted the terms of the agreement by authorizing a representative to sign on their behalf.
d) Each participant in a group reservation is individually responsible for submitting required documents and fulfilling obligations as outlined in the agreement and detailed program.
5) FORCE MAJEURE
a) The Agency cannot be held responsible for damages caused by force majeure events such as natural disasters, extraordinary circumstances (e.g., war, riots, pandemics, quarantine), and other unforeseeable or unavoidable events beyond its control. In such cases, the Agency has no obligation to make any payment or compensation. Any remaining funds after deducting incurred expenses will be refunded to the Participant.
b) The Agency reserves the right to unilaterally terminate the agreement and cancel the tour under such circumstances.
c) The Agency is not liable for delays, accidents, or faults caused by transportation providers or their personnel during the tour.
6) PAYMENTS AND RESERVATION TERMS
a) Reservations can be made verbally or in writing. A minimum deposit of 50% of the tour cost confirms the reservation, with the balance due 45 days before the tour’s start date. Failure to meet these deadlines may result in reservation cancellation.
b) Payments can be made via cash, bank transfer, or credit card. Additional charges such as installment and exchange rate differences may apply.
7) TRAVEL INSURANCE
The Agency provides mandatory travel insurance covering package tour commitments, including bankruptcy or service non-delivery. Optional “Travel Cancellation and Health Insurance” is also available at an additional cost and must be confirmed by the Participant during the agreement signing.
8) TOUR PRICES
Prices include only the services specified in the detailed tour program. Additional requests (e.g., seat selection, class upgrades) are subject to availability and additional charges.
9) CANCELLATION TERMS
a) The Agency may cancel the tour up to 21 days before domestic tours and 30 days before international tours. Full refunds are provided in such cases, but no additional compensation is owed to the Participant.
b) Cancellation by the Participant involves the following penalties:
- International tours:
- 92+ days: 25% of the total cost
- 91–46 days: 50%
- 45–30 days: 60%
- Less than 30 days: No refund.
- Domestic tours:
- 92+ days: 15%
- 91–46 days: 30%
- 45–30 days: 50%
- 29–21 days: 60%
- Less than 21 days: No refund.
c) Refunds will be processed in the original payment currency. Bank fees or commission charges may apply.
10) ISSUES ARISING FROM THE AGENCY’S ERROR
If a tour cannot proceed due to the Agency’s fault, the full amount paid will be refunded to the Participant.
11) ISSUES ARISING FROM PARTICIPANT’S ERRORS
The Agency is not responsible for damages caused by the Participant’s failure to meet payment deadlines, submit documents, or comply with travel requirements (e.g., passports, visas). The Participant is responsible for ensuring personal and travel documentation is in order.
12) MISCELLANEOUS
Participants are responsible for damages caused during the tour or at accommodation facilities. The Agency is not liable for denied visa applications, luggage issues, or other personal errors. Participants must adhere to group rules and local customs.
13) NOTIFICATIONS
Notifications will be sent to the addresses provided by the parties. These addresses are legally binding for correspondence.
14) DISPUTE RESOLUTION
This agreement consists of 14 articles and two annexes. In case of disputes, Turkish Commercial Code, Civil Code, and related laws will apply. The jurisdiction of Istanbul courts and enforcement offices is agreed upon by the parties.
Need help?
Contact us at info@istanbulwalks.com for questions related to refunds and returns.
